Frequently Asked Questions (FAQ)

Login & Account

I forgot my password

Contact your system administrator. They can reset it via the Admin Panel → Employees → your record → Reset Password.

I can't log in

1. Verify email and password are correct (check Caps Lock)
2. Trim any leading/trailing spaces — the system auto-trims, but check regardless
3. Your account may be deactivated — contact the administrator

Can I log in from multiple devices?

Yes. The same account works on desktop, tablet, and mobile simultaneously. Notifications are delivered to all devices.

First-time login asks me to change my password

This is required. Choose a strong password (8+ chars, mixed case, numbers).

Attendance & Check-in

Why doesn't the check-in button show up in the Employee App?

Your organization's attendance method is set to Secom or Manual. Only App-based employees see the check-in button. Contact HR if this is wrong.

My Secom scan didn't register

1. Check your employee number is correctly mapped
2. Ask admin to review Admin Panel → Settings → Secom Sync for error events
3. If the event shows as "error: employee not found", admin must update the mapping

I need to fix a missed clock-in

Admin or HR can manually add attendance records via Admin Panel → Employees → [you] → Attendance → Add.

Payroll

When is payroll run?

Typically by HR before each payday (check with your HR team). You'll receive a notification when your payslip is ready.

Where do I see my payslip?

Employee App → 알림 (Notification) → Payslip notification → tap to view. History is under More → Payslips.

My payslip looks wrong

Contact HR. They can:

• Check the payroll status (draft / confirmed / paid)
• Review cell memos on specific items
• Re-run the calculation if needed

What are the deductions?

• 4대보험: 국민연금 (4.5%), 건강보험 (3.545%), 장기요양 (0.4591%), 고용보험 (0.9%)
• 소득세: Progressive based on annual income (6% / 15% / 24% / 35% / …)
• 지방소득세: 10% of income tax

Incentives (인센티브)

I forgot to register today's incentives

• Same day: Register before 24:00 (automatic daily cutoff)
• Past dates: Contact your team leader to manually add (may affect monthly totals)

Why is there a 0.5 ratio option?

Split treatments — if 2 therapists share a treatment, each registers with unit count 0.5.

Can I see how much I've earned this month?

Yes. Employee App → Incentive tab shows running totals and per-category breakdown.

Leave & Overtime

How do I request a leave?

Employee App → Approvals → Leave → New Request. Fill in type, dates, reason.

How do I know when my leave is approved?

You'll get a notification (bell icon with red badge). The Approval tab also shows the current status.

My overtime got rejected

Check the reason in the rejected request detail. Common reasons:

• 52-hour weekly limit exceeded
• Missing pre-approval (some organizations require advance overtime requests)
• No corresponding attendance record

How is overtime pay calculated?

• Weekday: 1.5x hourly rate
• Saturday: 1.5x
• Holiday (Sunday): 2.0x
• Night (22:00–06:00): +0.5x on top of the above

Nurse Scheduling

My preferences were ignored

Preferences are guidelines, not guarantees. The manager balances:

• All nurses' preferences
• Ward staffing requirements
• Work type constraints
• Labor laws (max consecutive nights, weekly hours)

Discuss with your head nurse if a critical date isn't accommodated.

I can't edit my preferences

• Current / past month: View-only
• Past the manager's deadline: Contact manager to request a manual change
• Future months: Editable until the deadline

When will next month's schedule be published?

Your manager decides. Typically 1–2 weeks before the month starts. You'll receive a notification.

Notifications

Too many notifications

Go to Employee App → More → Notification Settings:

• Toggle off event types you don't care about
• Disable channels (push, email) per event type
• Use Mute for temporary silencing (with auto-expiry)

I'm not getting push notifications on mobile

1. Check device permissions (Settings → Hereby → Notifications)
2. In the app, go to More → Notification Settings → enable push
3. Re-login once to refresh the push token

Certificates (증명서)

How do I request a 재직증명서?

Employee App → More → Certificates → Request. Select type (재직/경력), enter purpose. Your manager approves.

Where do I download the PDF?

After approval, you'll get a notification. Tap to download/print from the browser.

Browser & Technical

Which browsers are supported?

Chrome 90+, Safari 15+, Firefox 90+, Edge 90+. Internet Explorer is not supported.

The page won't load

1. Hard refresh: Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac)
2. Clear browser cache for the site
3. Try another browser to isolate

Is my data secure?

• Multi-tenancy: Your data is strictly scoped to your organization
• JWT authentication with refresh tokens
• All passwords are bcrypt-hashed
• For self-hosted installations, IP restrictions and SSL are supported

For Managers

How do I approve requests from my team?

Internal Approval app → dashboard → click pending counts → review → approve/reject.

How do I regenerate a salary calculation?

HR System → select the payroll row → Ctrl + G or use the action menu.

How do I add a cell memo?

HR System → click a payroll cell → press Ctrl + M or use the memo button.

Getting More Help

• Keyboard shortcuts (HR System): Press ? for the help modal
• Command palette (HR System): Ctrl + K to search all actions
• Docs: https://docs.hereby.me
• In-person: Contact IT administrator or HR manager